Privacy Policy

Last modified: July 2024

Introduction

Uniden America Corporation ("Company", "We", or “Us”) respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit the website www.uniden.com (our "Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

  • On this Website.
  • In email and other electronic messages between you and the Company through the Website or related to the Website.

It does not apply to information collected by:

  • Mobile applications released by Uniden, which can be downloaded for use with the Uniden products.
  • Us offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries); or
  • Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or through the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 18

Our Website is not intended for children under 18 years of age. No one under age 18 may provide any information to or on the Website. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Website or through any of its features, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at custsupport@uniden.com or 1-800-297-1023.

Residents of certain states under 13, 16, or 18 years of age may have additional rights regarding the collection and sale of their personal information. Please see Your State Privacy Rights for more information.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including information:

  • By which you may be personally identified, such as name, postal address, email address, telephone number, or any other identifier by which you may be contacted online or offline ("personal information"); and/or
  • About your internet connection, the equipment you use to access our Website, and usage details.

We collect this information:

  • Directly from you when you provide it to us.
  • Automatically as you navigate through the Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
  • From third parties, for example, our business partners and distributors.

Information You Provide to Us

The information we collect on or through our Website for all users may include:

  • Information that you provide by filling in forms on our Website. This includes information provided at the time of registering a product or requesting support services. We may also ask you for information when you report a problem with our Website.
  • Records and copies of your correspondence (including email addresses), if you contact us.
  • Your responses to surveys that we might ask you to complete for research purposes.
  • Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.
  • Your search queries on the Website.

We collect information from purchasing customers when they contact us through the means noted above, as well as through their purchase of products from us.

  1. Shipping Information. We will collect your name, physical address, email address, and phone number when you purchase an item from us. We will use this personal information solely to process your order.
  2. Transaction Information. When you purchase a product or service from the Uniden Website, Uniden will have visibility to the following information related to a purchase transaction: (a) the payment type, (b) the last 4 digits of the credit card number if a credit card is used, (c) payment token information if a third party express checkout option is used, (d) the transaction authorization code or ID number, and (e) the email address tied to payment.
  3. Online Pay Solution. All online payments are processed through our third party service provider, Shopify at www.shopify.com. Shopify has its own Privacy Policy, which can be found at https://www.shopify.com/legal/privacy, and its own terms of use, which can be found at https://www.shopify.com/legal/terms. We encourage all users to review Shopify's policies and terms prior to using the service. For additional questions regarding Shopify's collection, use, disclosure, and processing of your personal information, please contact Shopify at privacy@shopify.com. We are not responsible for personal information you provide to Shopify, nor do we control Shopify's use or security of the information. By using the online pay solution, you agree to Shopify's legal terms and privacy policy.
  4. Express Checkout. When purchasing a product from the Website, you may choose to use the Express Checkout options, such as options provided through Shop Pay, PayPal, Amazon Pay, Google Pay, or other similar Express Checkout providers. The terms of those payment transactions will be governed by the policies of the provider you choose to use.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
  • Information about your computer and internet connection, including your IP address, operating system, and browser type.

Our digital properties are not designed to respond to “do not track” requests from browsers.

The information we collect automatically is only statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Website according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

  • Server Logs. Like most websites today, we use web servers that keep log files that record data each time a device accesses those servers. These log files are maintained by our website hosting service and contain data about the nature of such access, including the device's IP address, user agent string (e.g., operating system and browser type/version), and referral URL (i.e., the external source by which you arrived at our Website, or the pages you've clicked on while on our Website). We may wish to use these log files for purposes such as monitoring and troubleshooting errors and incidents, analyzing web traffic, or optimizing the user experience.
  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. For information about managing your privacy and security settings for cookies, see Choices About How We Use and Disclose Your Information. We use both 1st and 3rd-party session cookies and persistent cookies. Information collected by cookies depends on its particular purpose. For more information, please see the information regarding analytics providers discussed further below.
  • Session Cookies: We use session cookies to make it easier for you to navigate our Website. A session ID cookie expires when you close your browser.
  • Persistent Cookies: A persistent cookie remains on your hard drive (or other storage medium) for an extended period of time or until you delete them. To the extent we provide a log-in portal or related feature on our Website, persistent cookies can be used to store your passwords so that you don't have to enter it more than once. Persistent cookies also enable us to track analytics and target the interests of our Visitors to personalize the experience on our Website. n some cases, we may associate information that you have provided to us (e.g., email address) with the cookies that we use. Use of cookies on our Website includes, but is not limited to, cookies for Google Analytics functionality implemented with Google Tag Manager. See the Third Party Analytics section below.
  • Web Beacons. Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Third-Party Analytics

We use Google Analytics, a service provided by Google, Inc. (“Google”), as our third–party analytics service to evaluate our users' of the Website by compiling reports on activity (based on their collection of IP addresses, Internet service provider, browser type, operating system and language, referring and exit pages and URLs, date and time, amount of time spent on particular pages, what sections of the Website you visit, number of links clicked, search terms, and other similar usage data) and analyzing performance metrics. Google Analytics uses cookies and other similar technologies (e.g., pixel tags) to help collect, analyze, and provide us reports or other data. The information generated by the cookie about your use of this Website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage. Google may use the data collected to contextualize and personalize the ads of its own advertising network. Google also may transfer this information to third parties where required to do so by law or where such third parties process the information on Google's behalf. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website.

For more about Google Analytics visit: https://marketingplatform.google.com/about/analytics/.

If you do not want us to collect this information, you may opt out at any time by changing your cookies and tracking settings on your computer or device and specifically opt-out of Google Analytics, by downloading the Google-provided browser add-on here: https://tools.google.com/dlpage/gaoptout.

By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. Find Google's privacy policy here: https://policies.google.com/privacy?hl=en.

As noted above, you may also set your browser to block all cookies, though this may disable other aspects of the Website.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

  • To present our Website and its contents to you.
  • To provide you with information, products, or services that you request from us.
  • To fulfill your purchases and shipment of those purchases.
  • To fulfill any other purpose for which you provide it.
  • To provide you with notices about your account.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our Website or any products or services we offer or provide though it.
  • To allow you to participate in interactive features on our Website.
  • In any other way we may describe when you provide the information.
  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • For any other purpose with your consent.

We may also use your information to contact you about our products and services that may be of interest to you. If you do not want us to use your information in this way, please adjust your user preferences in your account profile. For more information, see Choices About How We Use and Disclose Your Information.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We engage other companies and individuals to perform certain business-related functions on our behalf in connection with our Website. Examples may include cloud storage and web hosting providers, distributors, technical assistance and security vendors, database management/back-up services, analytics services, email clients, digital marketing services (e.g., marketing automation), customer relationship management/CRM platforms, and customer service vendors. These other companies will have access to your information only as necessary to perform their functions and to the extent permitted by law.

We may disclose personal information that we collect or you provide as described in this privacy policy:

  • To our parent companies, affiliates, and subsidiaries.
  • To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Uniden American Corporation's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Uniden America Corporation about our Website users is among the assets transferred.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Uniden America Corporation, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

The categories of personal information we may disclose include:

  • Name, postal address, phone number, email address, or any other identifier by which you may be contacted online or offline.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
  • Opt-Out for Email Marketing and Certain Other Communications

You may also manage your receipt of marketing communications by clicking on the "Unsubscribe" (or similar) link located on the bottom of an applicable marketing email and following the instructions found on any page to which the link may take you. Please allow us a reasonable time to process your request. You may also opt-out by contacting us at custsupport@uniden.com or 1-800-297-1023.

You cannot opt out of receiving administrative or transactional e-mails.

Residents of certain states, such as California, may have additional personal information rights and choices. Please see Your State Privacy Rights for more information.

Deleting, Accessing and Correcting Your Information

You can review and change your personal information by logging into the Website and visiting your account profile page, if applicable.

You may also send us an email at custsupport@uniden.com or 1-800-297-1023 to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account and/or purchasing history. Please allow up to 45 days (extendable to 90 days) for your request to process and fully remove all personal information. Deletion of personal information will also delete all product purchase information, which may affect returns and warranties. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

We will delete personal information held on backup or archival servers to the extent technologically feasible to do so. However, please note that the deleted personal information may remain on our backup or archive systems until those backups/archives are deleted pursuant to our routine business practices or until the next time we access or use those systems, but in no event will retention exceed seven (7) years. Personal information remaining on backup or archive servers will not be used by us for any reason during the period in which it is retained as a back-up or archive.

Proper access and use of information provided on the Website is governed by our Terms of Use.

Residents of certain states, such as California, may have additional personal information rights and choices. Please see Your State Privacy Rights for more information.

Your State Privacy Rights

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information.

To learn more about California residents' privacy rights, visit https://cppa.ca.gov/faq.html

California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:

  • Confirm whether we process their personal information.
  • Access and delete certain personal information.
  • Correct inaccuracies in their personal information, taking into account the information's nature processing purpose (excluding Iowa and Utah).
  • Data portability.
  • Opt-out of personal data processing for: targeted advertising (excluding Iowa); sales; or profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).
  • Either limit (opt-out of) or require consent to process sensitive personal data.

The exact scope of these rights may vary by state. To exercise any of these rights please send us a request to custsupport@uniden.com or call us at 1-800-297-1023.

Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise this sale opt-out rights may submit a request to: custsupport@uniden.com or 1-800-297-1023. However, please know we do not currently sell data triggering that statute's opt-out requirements.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Website home page. If we make material changes to how we treat our users' personal information, we will notify you by email to the primary email address specified in your account or through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Legal Claims

Any claim relating to the Privacy Policy or the operation or use of the Website shall be governed by the laws of the State of Texas without regard to its conflict of law provisions. BY USING THE WEBSITE, YOU AGREE THAT DISPUTES BETWEEN US WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO A JURY TRIAL OR TO PARTICIPATE IN A CLASS ACTION. PLEASE REVIEW THE ARBITRATION SECTION IN THE TERMS OF USE CAREFULLY.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

custsupport@uniden.com

or

Toll-Free at 1-800-297-1023