Refund & Return Policy

Products Purchased Directly From Uniden America Corp.

With the exception of “like-new”, “refurbished”, “reconditioned”, “renewed”, "factory certified" or other similar products, all new products purchased directly from Uniden America Corporation (“Uniden”) are covered by the limited warranty included in the goods packaging. Typically, these warranties include a one-year warranty on goods, a three-year warranty on marine products and a 90-day warranty on parts and accessories. Goods that are not used in a manner consistent with its specifications or use or maintenance directions, or if is improperly installed, modified or maintained are excluded from such warranty coverage. Digital Keys are non-transferable and non-refundable. Please refer to warranty information included in the package for exact specifications for your purchase.

New products purchased from Uniden may be returned for a full refund, excluding shipping and handling charges, only if the product is returned within 30 days of the date it was delivered to the customer only if the product is in complete and good condition. Unfortunately, we cannot accept returns past the 30-day window. If the unit is not functioning correctly, please refer to the warranty information above. Factory Certified products are not returnable but are covered by a 90-day limited warranty.

Uniden sells and supports products sold in the United States of America (USA) and Canada (CAN). For products either purchased outside of USA/CAN or purchased in USA/CAN and then taken outside of this area, Uniden is unable to provide direct support for repair, warranty replacement, or other fulfillment issues. Should you wish to obtain support, you will need to have a contact with an address in USA/CAN to work as an intermediary or agent on your behalf.

To return an item that was purchased directly from Uniden, please repackage the item(s) along with a note detailing your request and a copy of the original invoice. Please ship the package using a traceable method such as UPS, FedEx or other similar method with package tracking.

Mail to:

UNIDEN AMERICA CORPORATION: PARTS RETURN DEPARTMENT
301 International Parkway, Suite 460
Flower Mound, TX 75022